A Message from the City of Franklin
Department of Public Works.......

Welcome from the employees of the Department of Public Works. It is with great pride that we serve the citizens of Franklin. Whether it's safely collecting, treating and disposing of wastewater, maintaining roads and traffic signals/signs, collecting and disposing of garbage, recycling, or engineering new projects - Public Works touches the lives of all the citizens in the City in many ways. We at the Department of Public Works are committed to providing the highest quality service to you our customers. With you as our partner, we will continue to strive for excellence.

Help us serve you better......

We welcome your feedback. If you have a concern with our service please let us know. If you've had a good experience with our Department, please share it with us. The information you provide helps us to serve our customers better in the future.

General Information:
888-736-3640

Utility Billing Information:
888-736-3640

Bulk Item Trash Service, Recycling Information, Trash Collection:
800-354-1830

Streets, Signs, Storm Drains, Leaf/Brush Collection:
317-736-3660

24-hour EMERGENCY service for wastewater:
317-736-3648

After 4:00 p.m., weekends and holiday EMERGENCY service for storm drains and roads:
317-346-6527

For WEEKDAY EMERGENCIES (between 7:00 a.m. and 4:00 p.m.) involving storm drains, roads, or traffic lights/signs, please call:
317-736-3660

Email - Department of Public Works

DO NOT use e-mail for emergency contact or for service requests.
E-mail is checked Monday - Friday between
7:00AM and 4:00PM, excluding holidays.